FAQ

How fast will my "Untold" essentials arrive? We offer three shipping speeds to keep up with your urban lifestyle:

  • Express Shipping: $20 (3-6 business days) – For when you need that confidence boost by the weekend.

  • Standard Shipping: $10 (7-14 business days)

  • Free Shipping: $0 (7-14 business days) – Available on qualifying orders.

When will my order ship? Most orders are processed within 1-2 business days. You’ll receive a tracking number via email as soon as your package leaves our warehouse.

Is your packaging discreet? Absolutely. We know some stories are meant to be kept "Untold." All orders are shipped in minimalist, plain packaging with no explicit branding on the outside to ensure your privacy.

SIZING & FIT

How do I find my perfect fit? Every body is a masterpiece. Check our Inclusive Size Guide [Link] to find your match. If you are between sizes, we generally recommend sizing up for maximum comfort during your daily hustle.

Are your products suitable for sensitive skin? Yes. We use premium, hypoallergenic fabrics and tagless designs to prevent irritation, ensuring you feel comfortable all day (and night) long.

RETURNS & HYGIENE

What is your return policy? For your health and safety, we only accept returns on items that are unworn, unwashed, and in their original packaging with all hygiene liners and tags intact. Please initiate your return within 14 days of delivery.

How do I start a return? Send us an email at info@urbanuntold.myshopify.com
 with your order number, and our team will guide you through the process.